Creating the worlds best client experience with Alison K.: Using creativity in your business with George Pagan III

Mar 02, 2026

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Today’s fitness industry offers far more career and business paths than in the past.
The old default was graduating and working at a big-box gym; boutique studios and varied models barely existed then.
Allison emphasizes people can monetize expertise through products, courses, or side businesses rather than one linear path.
The shift means not just business owners but clients are seeking different experiences and opportunities.
This opens diverse chances to help clients: personalized training, hybrid models, education products, and community-focused offerings.

A top industry challenge is coaches sticking to rigid methods instead of being creative with how they help clients.
Many trainers progress clients using only the limited tools they know, which traps solutions inside a narrow box.
Allison argues that a true professional stays curious, studies other approaches, and borrows different lenses that have solved the same problems.
Adapting methods to what helps clients adopt behavior change and build lasting habits, not forcing a single “right” way.
The practical takeaway: prioritize creative problem-solving and cross-disciplinary learning to meet each client’s specific goals.

I can almost always take something from an event and apply it quickly to my practice, whether it’s from a presenter or a conversation with another attendee.
Live events reveal how others solve the same problems from different lenses, which expands my own methods and breaks me out of a narrow toolset.
I go to events not just to learn frameworks but to notice small, practical ideas that make me a better professional right away.
Local, in-person education makes it easier to attend without long travel, so I prioritize nearby live events to get actionable learning with minimal downtime.
Running a local education directory (Fitly) helps me both promote in-person learning and capture the benefits of peer-to-peer exchange for trainers like me.

I take a step back and look at my business from above to see where I can add the most value, rather than getting bogged down in tasks.
I ask myself how I can serve at the highest level and be my most creative, which aligns my energy with my greater why.
I prioritize creative approaches that amplify client experience rather than piling on more busywork.
I recognize that serving at a high level requires clarity about my energy and purpose so that my actions are focused, sustainable, and well-aligned with where I see my business growing in the future.

Thanks for reading Georges’ Podcast Reflection Notes in This Week In FITLETE Newsletter! This post is public so feel free to share it.